FAQ

Here is a list of frequently asked questions with answers. For any other questions you may have, please contact us at (450)445-4577 or by email on that page.

  1. What is your returns policy?
  2. Is it possible to buy over the Internet?
  3. What are your store hours?
  4. What payment forms are accepted at KGE?
  5. How can I get more detailed information about one of your products?
  6. Can I buy gift certificates at KGE?
  7. How can I learn about job offers at KGE?

What is your returns policy?

You wish to return an item bought at KGE?

Only items in their original, sealed packaging for which you have a receipt may be eligible for a refund within 15 days of the date of purchase*.

Items that are opened or do not have a seal on the packaging, are damaged or are not in resalable condition may not be eligible for a refund or exchange. The maximum time frame for an exchange is 30 days.
All returns are subject to approval.

 

Please note that for online purchases, shipping charges are not refundable. Also, if you wish to return an item, shipping charges are at your expense unless otherwise noted.

Some items cannot be returned including but not limited to:

-headphones
-batteries
-speakers
-antennas
-tools
-electrical or electronic equipment that has been installed / used
-audio/video converters
-adhesives
-chemical products
-some audio products
-microphones
-measuring devices

KGE honors legal guarantees. We will replace any faulty product within the first 30 days of your in-store purchase or within 30 days of the date of delivery in the case of an online purchase (with some exceptions). In some cases, manufacturers require that any defective product be sent to them before being replaced. In these cases, KGE is limited by and must abide by the manufacturer's warranty. In the event that the product has been damaged by improper use or misuse, a fee may be charged to repair the product. These costs are then charged to the consumer.


Any purchase made online or in-store is subject to these conditions.

Do you have any questions? Write to us at info@kge.ca


*The date of delivery is considered the date of purchase for online purchases.

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Is it possible to buy over the Internet?

Yes, it is now possible to buy some products online.

When an "Add to Cart" button is on the product page, you can buy it online by clicking the button. If no "Add to Cart" button is present on the product page, this product is not for sale online for the moment. However, updates are made frequently, and more and more products will be available online. Check our website often to enjoy these new changes.

Internet sales are limited only in Canada for the moment. Thank you for your understanding.

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What are your store hours?

Monday to Saturday: 9 am to 5 am

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What payment forms are accepted at KGE?

  • Cash
  • Interac
  • Visa, Mastercard and American Express: Purchase of $5.00 minimum
  • Paypal (web only)
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How can I get more detailed information about one of your products?

You can contact us by phone at (450)445-4577 or by e-mail here.

It will be our pleasure to answer as fast as we can.

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Can I buy gift certificates at KGE?

Yes, gift certificates are available at KGE. Come in store to obtain a gift certificate of the amount of your choice.

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How can I learn about job offers at KGE?

You can bring us your CV in store or send it to us by e-mail here.

We will contact you if we can meet you and use your services.

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