FAQ

Here is a list of frequently asked questions with answers. For any other questions you may have, please contact us at (450)445-4577 or by email on that page.

What is your returns policy?

KGE will gladly exchange or refund any new product in its original packaging within a 15-day delay after purchase.

All returned items must be in their intact condition, not have been used and include all accessories, packaging, instruction manuals, etc.

20% restocking fees apply to returned items in cases of missing or dammaged packaging.
Returned items without a receipt will be refunded with an exchange or a store credit, to our discretion.

KGE will allow an exchange or store credit for a product purchased within 15 and 30 days of the return.

All items purchased with a store credit, gift certificate ro gift card can be refunded by a store credit.

KGE reserves the right to limit ro refuse the return of certain items at any time and for any reason.

Some manufacturers can ask for a faulty item to be directly returned for repair or replacement. In that case, KGE is limitted by the manufacturer's warranty and has to abide.

Exceptions and exclusions

Non-refundable:

Pre-cut items
Installed electronics or components
Kits or assemblies with missing components
Some computer products
Some audio products
Speakers
Antennas
Microphones
Tools
Measuring devices
Headphones

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Is it possible to buy over the Internet?

Yes, it is now possible to buy some products online.

When an "Add to Cart" button is on the product page, you can buy it online by clicking the button. If no "Add to Cart" button is present on the product page, this product is not for sale online for the moment. However, updates are made frequently, and more and more products will be available online. Check our website often to enjoy these new changes.

Internet sales are limited only in Canada for the moment. Thank you for your understanding.

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