Returns and exchanges

  • KGE Électronique will be happy to exchange or to refund any new items (with exceptions) in its original packaging, within 15 days following its purchase on our website.
  • In the case of a defective product, we will replace it within the allotted time.
  • All returned items must be in perfect condition, meaning not have been used, not have any signs of use, include all accessories, original packaging, as well as all instruction manuals.
  • A 20% fee applies to any returned product for which the packaging is missing, presents signs of damage, or for which the device is functional, but presents signs of damage/use.
  • KGE Électronique reserves the exclusive right to limit, or to refuse any request for a refund or exchange, no matter the reason.
  • Certain manufacturers may require that any defective product be returned to them directly for repair or replacement. In such a situation, KGE Électronique is limited by the manufacturers' warranty and must submit to it.
  • Before placing an order, please make sure that the product will suit the need for which it is required, because certain products are non-refundable: cut articles, electric and electronic parts, which have been installed, kit or assembly that have elements that are missing, certain computer products, certain audio products, speakers, antennas, microphones, tools, measuring devices, etc.
  • This specific policy applies to sales performed on our transactional website. We reserve the right to cancel any order at any time for any reason. If you are not sure that you understand the terms of return applicable to a product, or for more information, please send an email.